Jennifer is KM SIG Chair at CALL and a law firm knowledge services director with 15 years experience in libraries and knowledge solutions. Embedded in KM, IT and now Innovation over her law related career.
She discussed key takeaways from the new ISO standard on knowledge management systems (ISO 30401) and corresponding ARK publication "A Guide to Global Best Practice and Standards in KM" on implications for the profession.
Her messages include:
Video of this interview available on YouTube